d11111 Privacy Policy

1. Introduction

d11111 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://d11111.vip (the "Platform"). This Privacy Policy describes how d11111 collects, processes, stores, shares, and protects personal data relating to individuals who visit, register on, or otherwise interact with the Platform ("you", "your", "the Player").

We take data privacy seriously. Every measure described in this policy reflects a genuine commitment to handling your personal information with care, transparency, and respect. This policy is written in plain English to ensure that all players, including those based in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh, can understand how their data is used.

By creating an account on d11111, making a deposit, or continuing to use the Platform after this policy has been published, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use the Platform and contact us at [email protected] to request account closure and data deletion where applicable.

This Privacy Policy should be read alongside d11111's Terms and Conditions and Responsible Gaming Policy, both of which are published on this website and incorporated by reference.

2. Personal Data We Collect

d11111 collects personal data through several channels: directly from you when you register or interact with the Platform, automatically as you use the Platform, and in limited cases from third-party sources where permitted. The categories of personal data we collect include the following:

Identity & Contact Data

• Full legal name as provided during registration or KYC verification.
• Date of birth for the purpose of age verification (minimum age: 21 years).
• Mobile phone number used to contact your account or receive security notifications.
• Email address for account correspondence, security alerts, and, where opted in, promotional communications.
• Residential address which may be requested during enhanced identity verification procedures.
• Government-issued identification such as your National Identity Card (NID) number or passport number, collected where KYC verification is required.

Financial & Transaction Data

• Payment method identifiers including bKash mobile numbers, Nagad account references, Rocket wallet identifiers, Upay references, and bank account numbers where applicable.
• Deposit and withdrawal amounts, transaction timestamps, and transaction reference numbers.
• Bonus claims and wagering activity associated with your account.

Technical & Usage Data

• IP address and approximate geolocation derived from IP at the time of login and during active sessions.
• Device information including device type, operating system, browser version, and unique device identifiers.
• Session data including login timestamps, session duration, pages visited, games played, and betting activity.
• Cookies and similar tracking technologies — see Section 8 of this policy for full details.

Communications Data

• Records of correspondence between you and d11111 support staff, including live chat transcripts, email exchanges, and any complaint submissions.
• Responses to voluntary surveys or feedback requests.

3. How We Use Your Personal Data

d11111 processes your personal data only where we have a lawful basis for doing so. The following table summarises the primary purposes for which we use your data and the corresponding lawful basis:

Marketing Communications

d11111 will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh specials, or BPL cricket betting offers), and new game releases if you have expressly opted in to receive such communications. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting [email protected] or adjusting your account notification preferences. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to that withdrawal.

4. How We Share Your Data

d11111 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes under any circumstances. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for each stated purpose.

Payment Service Providers

To process your deposits and withdrawals, we share relevant transaction data with our payment processing partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers receive only the data required to complete the transaction and are bound by their own data protection obligations.

Identity Verification Partners

Where enhanced KYC verification is required, d11111 may share identity documentation with third-party identity verification service providers. These providers process your data strictly for the purpose of verifying your identity and are contractually prohibited from using your data for any other purpose.

Game Technology Providers

Game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive limited technical data (such as session tokens and game round identifiers) necessary to deliver their games on the d11111 platform. These providers do not receive personal identification data beyond what is technically necessary for game delivery and fairness verification.

Legal & Regulatory Authorities

d11111 may be required to disclose personal data to government authorities, law enforcement agencies, financial intelligence units, or regulatory bodies where required by applicable law or valid legal process. We will notify you of such disclosures where we are legally permitted to do so.

Business Transfers

In the event that d11111 undergoes a merger, acquisition, restructuring, or sale of all or a material part of its business assets, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting change to this Privacy Policy in advance of the transfer taking effect.

5. Data Retention

d11111 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

• Account data and identity verification records: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in accordance with anti-money laundering obligations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction.
• Communications and support records: Retained for up to three (3) years from the date of the last communication, or longer where the communication relates to an unresolved dispute or legal matter.
• Marketing consent records: Retained for the duration of your account and for one (1) year following account closure or withdrawal of consent, whichever is earlier.
• Technical and usage logs: Retained for up to twelve (12) months from the date of collection, unless retained longer for fraud investigation purposes.

When your personal data is no longer required for any of the above purposes, d11111 will securely delete or irreversibly anonymise it in accordance with our internal data disposal procedures.

6. Data Security

d11111 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the d11111 platform.
• Encryption at rest for sensitive stored data including identity documents and payment method identifiers.
• Access controls limiting access to personal data to authorised personnel only, on a strict need-to-know basis.
• Multi-factor authentication requirements for staff accounts with access to production systems.
• Regular security assessments and penetration testing of the platform infrastructure.
• Incident response procedures to detect, contain, and report data security incidents promptly.

While d11111 takes all reasonable steps to protect your data, no digital platform can guarantee absolute security against all conceivable threats. You are encouraged to use a strong, unique password for your d11111 account and to enable any available two-factor authentication features. If you suspect that your account has been compromised, contact [email protected] immediately.

7. Your Data Rights

As a player on the d11111 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within a reasonable timeframe and, in all cases, within thirty (30) days of receipt.

Right of Access

You have the right to request a copy of the personal data d11111 holds about you, along with information about how it is being used. Identity verification may be required before we fulfil an access request.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update certain account details directly within your account profile; for other changes, please contact support.

Right to Erasure

You may request that d11111 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent (and no other lawful basis applies), or where the data has been unlawfully processed. Please note that we may be required to retain certain data to comply with legal obligations even following a valid erasure request.

Right to Restriction

You may request that d11111 restrict the processing of your personal data in certain circumstances, for example while the accuracy of your data is being contested or where you have objected to processing pending verification of our legitimate grounds.

Right to Object

Where d11111 processes your personal data on the basis of legitimate interest, you have the right to object to that processing. You also have an unconditional right to object to processing of your personal data for direct marketing purposes at any time.

Right to Data Portability

Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

8. Cookies & Tracking Technologies

d11111 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. They allow us to recognise your device, maintain your session, remember your preferences, and analyse how the Platform is used.

Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the Platform to function. They enable core features such as login sessions, account security, and payment processing. They cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: These collect anonymised information about how players use the Platform — which pages are visited most often, where errors occur, and how players navigate between sections. This data helps us improve the Platform experience.
• Functional Cookies: These remember your preferences such as language settings, preferred payment methods, and game display options, providing a more personalised experience on return visits.
• Marketing Cookies: Where you have consented, these cookies track your activity to help us deliver relevant promotional content. You may withdraw consent for marketing cookies at any time.

You can manage your cookie preferences through your browser settings. Restricting cookies may affect the functionality of certain platform features. For detailed guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

9. Children & Minors

The d11111 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we discover or are notified that personal data belonging to a person under 21 has been collected, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor in your care has accessed or registered on the d11111 platform, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act promptly on any such report.

10. Changes to This Privacy Policy

d11111 reserves the right to update or amend this Privacy Policy at any time. Where material changes are made — for example, changes to the categories of data collected, the purposes for which it is used, or the third parties with whom it is shared — we will provide reasonable notice to registered players via the Platform or by email to the address associated with your account.

The "Last Updated" date at the top of this policy reflects the date on which the most recent version took effect. We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of the Platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the d11111 Data team at: [email protected]. We are available 24 hours a day, 7 days a week, including all Bangladesh public holidays including Victory Day, Independence Day, Eid, and Pohela Boishakh.